Before contacting support:
• Have your User ID ready (found in app Settings)
• Describe your issue in detail
• Include your device type and app version if reporting a bug
• Check our FAQ section below for common questions
Frequently Asked Questions
How do I find my User ID?
Your User ID can be found in the app Settings. This anonymous ID helps us provide support without collecting personal information.
How do I delete my account and data?
You can request account deletion by contacting us with your User ID. All data associated with your account will be permanently removed within 30 days.
Why isn't my food scan working?
Ensure good lighting, clean camera lens, and clear visibility of the food. Our AI agent analyzes the photo to recognize the food, estimate volume/weight, and calculate nutrition - complex or unclear images may need multiple attempts or manual entry.
How do I cancel my subscription?
Subscriptions are managed through your app store (Apple App Store or Google Play). Go to your account settings in the respective store to cancel.
Is my health data secure?
Yes! We use anonymous User IDs, encrypt all data, and never collect personal identifying information. See our
Privacy Policy for full details.
Can NutriChecker replace medical advice?
No, NutriChecker is not a medical device. Always consult healthcare professionals for medical advice, diagnosis, or treatment decisions.